Shipping Policy

Last updated: June 2026

Thank you for shopping at Vilmono. We are committed to delivering your pet products as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with your order details immediately after purchase.

During peak seasons (holidays, sales events), processing may take up to 5 business days. We'll always keep you informed.

Shipping Methods & Timeframes

United States (Domestic)

Note: Business days are Monday through Friday, excluding US federal holidays.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. Use this number to track your package on our Track Order page or directly on the carrier's website.

Please allow 24–48 hours for the tracking information to update in the system after receiving your shipping confirmation.

Shipping Partners

We partner with trusted US carriers including:

• USPS
• UPS
• FedEx
• DHL eCommerce

Address Accuracy

Please double-check your shipping address before placing your order. Vilmono is not responsible for orders delivered to an incorrectly entered address. If you notice an error, contact us at support@vilmono.com within 12 hours of placing your order.

Lost or Stolen Packages

If your tracking shows "Delivered" but you haven't received your package:

1. Check with neighbors and around your property
2. Wait 24 hours — packages sometimes arrive late
3. Contact your local post office
4. Email us at support@vilmono.com — we'll open an investigation and make it right

Damaged Items

If your order arrives damaged, please:

1. Take photos of the damaged item and packaging
2. Email us at support@vilmono.com within 48 hours of delivery
3. We'll send a replacement or issue a full refund — your choice

Questions?

Contact our support team at support@vilmono.com. We respond within 24 hours, Monday through Friday.