Return & Refund Policy

Last updated: June 2026

Your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Window

We offer a 30-day return policy from the date of delivery. To be eligible for a return:

• Item must be unused and in the same condition received
• Item must be in original packaging
• You must have the receipt or proof of purchase
• Perishable items (food, treats) cannot be returned
• Items marked "Final Sale" cannot be returned

How to Start a Return

1. Email us at support@vilmono.com with subject line: "Return Request — Order #[your order number]"
2. Tell us what you're returning and why
3. We'll reply within 24 hours with a prepaid return label (for defective items) or return instructions
4. Ship the item back using the provided instructions
5. Get your refund within 5–7 business days of us receiving the return

Refund Options

Refund Timeline

Once we receive and inspect your return:

• Approved refunds are processed within 5–7 business days
• Refunds are issued to the original payment method
• Credit card refunds may take an additional 3–5 business days to appear depending on your bank

Exchanges

We do not currently offer direct exchanges. To get a different item, please return the original item for a refund and place a new order.

Non-Returnable Items

• Pet food, treats, and consumables
• Items that have been used or opened
• Gift cards
• Final Sale items (clearly marked on the product page)

Damaged or Defective Items

If you receive a damaged or defective product, we will cover all return shipping costs and offer either a full replacement or a complete refund — whichever you prefer.

Please email us at support@vilmono.com with photos of the defective item within 48 hours of delivery.

Questions?

We're here to help. Contact our support team at support@vilmono.com. Response time: Within 24 hours, Monday–Friday.